Last updated: August 2026 · Version 1.0
Subscription, Trial, Cancellation and Refund Policy
This policy explains HomeSteward's subscription plans, free trial, billing, cancellation, and refund terms.
1. Subscription plans
Basic
For homeowners managing one home
Save £9.89 with annual billing
Landlord
For landlords and multi-property owners
Save £49.89 with annual billing
2. Free trial
Both plans include a one-month (30-day) free trial unless otherwise stated at signup. When you start a trial:
- A payment method is required to begin your trial
- You will not be charged until the trial ends
- Your subscription automatically converts to a paid plan at the end of the trial unless you cancel
- You will receive a reminder before your trial ends
- The billing start date and amount are shown clearly at signup
3. Billing and renewal
Subscriptions renew automatically at the end of each billing period (monthly or annual). Payments are processed by a third-party provider. We do not store full card details. You will receive a receipt for each payment.
4. Cancellation
You can cancel your subscription at any time via Account Settings → Subscription and billing or the billing portal. You do not need to contact support to cancel.
Cancelling during free trial
No charge. Your access ends at the end of the trial period.
Cancelling during a paid period
Your subscription remains active until the end of the current billing period. You will not be charged again.
After cancellation
Paid features may be restricted, but account deletion, data export, and privacy controls remain accessible regardless of subscription status.
5. Refunds
Charges for completed billing periods are generally non-refundable. Your statutory consumer rights are preserved. Goodwill refunds may be provided for:
- Accidental renewal within a short window
- Technical failure preventing access to the service
- Duplicate billing
- Inability to access the service due to a system issue on our side
Refund requests: contact@impetusproductions.co.uk
6. Failed payments
If a payment fails, we will notify you, retry the payment, and ask you to update your payment method. If the issue is not resolved, we may suspend paid features or cancel the subscription. Your account data is not deleted.
7. Plan changes
You can upgrade or downgrade your plan via Account Settings. Upgrades may take effect immediately; downgrades typically take effect at the end of the current billing period. Your data is preserved when changing plans, though usage may be restricted if you exceed the limits of a lower plan.
8. Account data on cancellation
Cancelling your subscription does not delete your account data. You must delete your account or request deletion via Account Settings or by contacting us. Data may be retained for accounting, legal, or security reasons.
9. Contact
Billing, trial, cancellation, or refund questions: contact@impetusproductions.co.uk